History & Staff

Terry Roberts, General Manager

Terry moved to Kissimmee in 1960, a week after Hurricane Donna came through. He graduated from Osceola High School in 1965. He married Annette Gorski in 1966 who was the stepdaughter of Horace Phipps, founder of Osceola Memory Gardens in 1958. Terry graduated from the University of South Florida in 1970 with a Bachelors Degree in education and a minor in accounting. He has been employed with Osceola Memory Gardens since 1972 where he started in cemetery maintenance and was a grave digger. Terry was appointed General Manager in 1984 and became a partner in 1996. Terry served as past President of the Rotary Club of Kissimmee as well as past President of the Florida Cemetery Association.

Tom D. Hanneken, Operations Manager / Licensed Funeral Director / Manager Kissimmee Chapel

Tom has been a licensed funeral director since 1987 and has been with Osceola Memory Gardens Cemetery and Funeral Home since 1997. Tom is devoted to helping families through a difficult time. He is married to his lovely wife, Julie and has four wonderful children. He is a member of Holy Redeemer Catholic Church, Kissimmee Elks Lodge, and Knights of Columbus Tom enjoys golfing and spending time with his family.

C. Thompson (Tom) Dorsey, Licensed Funeral Director / Manager Saint Cloud Chapel

Born in Brunswick, Maine, Tom moved with his family to Pompano Beach, FL in 1969. Upon graduating high school, Tom went to work part time at R. Jay Kraeer Funeral Home in 1976 and spent 20 years learning how to care for families at this premier funeral home in South Florida. Tom graduated in 1992 from Miami Dade Community College with a degree in Funeral Service Education. In 1998 Tom moved to St. Cloud to work for Osceola Memory Gardens. Tom believes in the value of community service and is very involved in his community. He is a member of the Rotary Club of St. Cloud and served as President in 2001 and 2019. He also served as Chairman of the Board of Directors of The Greater Osceola St. Cloud Chamber of Commerce in 2014. In addition, he served as the President of the Board of Directors for the Osceola County Council on Aging in 2014 and is still an active board member as well as the St. Cloud Main Street Program., where he currently serves on the Board of Directors. Tom expresses that, “It’s been the privilege of a lifetime to call Funeral Service my profession". Tom lives in St Cloud with his beautiful wife Kim and their fur babies, Hunter and Gracie.

Vernon Dorsey, Licensed Funeral Director / Manager Poinciana Chapel

Vern was born in Brunswick, Maine and moved to Florida as a young boy. After many years working in the funeral industry, Vern attended Miami Dade Community College earning an Associate Degree in Funeral Service Education in 1991. He Worked for the Kraeer Funeral Homes until 1996 when he relocated his family to Ocala, FL. to work at the Page Theus Funeral Home. In 2002 he joined the staff of Osceola Memory Gardens Funeral Home where he is currently Manager of the Poinciana Chapel. Vern has participated in the Kissimmee Bay and Poinciana Rotary Clubs and The Poinciana area Chamber of Commerce. Vern and his wife Carol reside in St. Cloud.

Anthony Crowder, Licensed Funeral Director

Anthony started in the funeral industry in March 2003 working for local funeral homes while attending mortuary college at Mid-America College of Funeral Service in Jeffersonville, Indiana. After graduating in September 2004, he started working at Calvert-Belangee-Bruce Funeral Home located in Farmer City, Illinois. After 5 years Anthony relocated to Bradenton, Florida and started employment with a corporation as a Location Manager/Funeral Director. After the aftermath of hurricane Irma in September 2017, Anthony relocated to Central Florida and joined the Osceola Memory Gardens Team. His education was completed with an Associate of Applied Science Degree in Mortuary Science and a bachelor’s degree in business management from Ottawa University. Anthony is a licensed funeral director and embalmer in Illinois, Florida, and Oklahoma. Anthony is an avid Muscle Car enthusiast and spends his spare time working on his cars and at a local racetrack.

Donald R. Kraeer, Licensed Funeral Director

Don was born in McDonald, Pennsylvania and moved to Florida in 1988 to join Kraeer Funeral Homes in the Ft. Lauderdale area. He attended Miami-Dade Community College earning an Associate Degree in Funeral Service Education in 1990. In 2001, Don relocated to St. Cloud, Florida to work at Osceola Memory Gardens as a Funeral Director and Fisk Funeral Home as the Funeral Director and Funeral Home Manager. For the last 25 years, Don has dedicated himself to meeting with families and assisting them with the funeral arranging process during their most difficult time.

Idannys Bauzo, Licensed Funeral Director

Idannys was born is Puerto Rico and graduated from St. Petersburg College. Prior to that she graduated from Valencia College and went on to the University of Central Florida. Growing up Idannys was surrounded by the funeral service culture as her mother worked in a cemetery in Puerto Rico, in 2005 they relocated to Kissimmee, FL where her mother continued to work in a funeral industry. At the age of 17, right before graduating from Gateway High School, Idannys started working in a funeral home, since then this has been her passion. Idannys is our youngest funeral director but she is well experienced in the industry. She takes great pride in serving her families with compassion and empathy. She has a beautiful daughter named Katalina and a fur baby named Lexie who is a 5-pound Black Chihuahua. Idannys enjoys going to the movie theater, trying out new restaurants and traveling with her family on her free time.

Ludmila De Oliveira, Licensed Funeral Director

Ludmila De Oliveira was born in São Paulo, Brazil where she was raised through her teenage years. In 1996 she moved to Florida with her family and started working in the funeral industry at the age of 18.
Besides working in a funeral home she was also a Monument Sales Agent for many years. In 2007 she decided to go back to school and study to become a Licensed Funeral Director, and in 2010 she graduated from the Mortuary Services Program at the Miami-Dade College and became licensed in 2011. With over 20 years in the industry, Ludmila has gained vast experience working with people from various cultural backgrounds and has developed good relationships with Consulates from many countries, becoming an International Shipping Specialist. She is also fluent in English, Spanish and Portuguese and became part of our team in December 2017. Ludmila is a proud mother of her son Giovanni, and in her free time she enjoys spending time with family, traveling, reading and fishing.

Michael Latore, Licensed Funeral Director

Michael was born and raised in Rochester, NY. He has been a licensed funeral director and embalmer in NY and Florida for over 25 years. Michael moved to Florida in the spring of 2022 and joined Osceola Memory Gardens June of 2022.

Greg Boudreau, Family Service Manager

Greg joined Osceola Memory Gardens in 2021. He has had similar roles in other funeral related business since 2007 and has worked and lived in Jacksonville and New Orleans prior to coming to Kissimmee. Greg was born in Washington DC and grew up in Maryland. He has three children, two of which are married.

Anamaria Garcia, Licensed Family Service Advisor

Anamaria was born and raised in the Dominican Republic. She worked at Banco de Reservas in Santo Domingo while pursuing a Marketing career at Eugenio Maria de Hostos University after which she moved to New Jersey in 1987. She started working at Pan American Airlines in the payroll department. After Pan American’s bankruptcy, she moved to Florida to explore new opportunities. Anamaria worked at Westgate Resort, Vistana Resort, Sunpass Operations and maintains a Florida Real Estate License. Anamaria joined Funeraria Porta Coeli and Osceola Memory Gardens in 2015 as a bi-lingual, licensed Family Service Advisor which gives her the opportunity to take care of families in times of need as well as allowing her to help families make the best informed decisions based on their needs..

Bonnie Sproat, Licensed Family Service Advisor

Bonnie was born in Rockford, IL. She was raised on a farm in Central Wisconsin where she helped raise cattle, goats, pigs, sheep, horses, lambs and ducks. From that she learned compassion, love and affection towards both animals and people. Bonnie began her career in the hotel and travel industry helping people experience the vacation of a lifetime. Later she moved to Central Florida where she met the love of her life and they were married for over 20 years. Osceola Memory Gardens welcomed Bonnie over 15 years ago to educate and assist families in the process of pre-arranging their final wishes. Bonnies brings an unsurpassed level of experience and commitment in this industry. Her love of family resonates in everything she does and every person she works with. Bonnie loves the Green Bay Packers (Cheese heads), NASCAR (Earnhardt), playing and walking her dogs, boating, gardening, reading and whatever else she can get in to.

Melinda Howard, Licensed Family Service Advisor

Melinda was born in Kissimmee, Fl and has been a lifelong resident of Osceola County. She was married in 2008 to her husband Rick and together they have a combined family of 6 children and 7 grandchildren.
Mel began her career with Osceola Memory Gardens and Fisk Funeral Home in July 2012 as a Family Service Advisor. During this time Mel has been the president of various leads group and served on the Board of Directors for the Greater Osceola St. Cloud Chamber of Commerce as well as volunteer for different committees throughout the years.
Melinda enjoys getting to know the families she serves, whether it be helping someone make pre-arrangements, showing different options in our beautiful cemetery or helping families in their time of need. Melinda believes that working in the funeral industry is truly her life calling.

Sandra Rijo, Licensed Family Service Advisor

Sandra was born and raised in Dominican Republic. She graduated from Eugenio Maria de Hostos University in Santo Domingo, Dominican Republic with a degree in Business Administration. She is bilingual. While living in the Dominican Republic, she worked at City Bank for more than six years.
During the years 2000-2005 she developed her own business importing tires from United States. She moved to Orlando, Florida with her family and started working at Starwood Vacation Ownership for almost four years. She obtained her License as Family Service Advisor and she has been working at Funeraria Porta Coeli and Osceola Memory Gardens since 2013 where she applies her customer service experience of over twenty five years by offering knowledgable and professional support through the funeral planning process.

Scott Clements, Licensed Family Service Advisor

Scott is originally from Brunswick, NY and has been with Osceola Memory Garden since May of 2018. In his role as a Family Service Advisor he graciously and professionally guides families through the process of making pre-need arrangements.
Scott and his wife Amy were married for 6 years until her passing on May 23, 2022.
He currently lives in Davenport, FL with Abby the Cat - the ruler of his home. When Scott is not at the funeral home he enjoys attending church at Hope Presbyterian Church in Lake Nona, FL.
On his spare time, Scott likes going to the beach, shopping, traveling and hanging out with family and friends

Oscar Hernandez, Licensed Family Service Advisor

John Smith, Licensed Family Service Advisor

John Smith has been with Osceola Memory Gardens for close to 4 years. John is originally from Dayton, Ohio but also lived in both California and Colorado before moving to Central Florida in 2006. He is a career salesperson with licenses in both Insurance and Real Estate. Johns' hobbies include studying martial arts, and weight training. In his sales career he has been blessed to be a top producer with Ford, Hilton Grand Vacations and Diamond Resorts to name a few. John enjoys serving families at Osceola Memory Gardens.

Tina Williams, Compliance Director

Tina is an Orlando native and has been working in the deathcare industry since 1986. She worked for a family operated Cemetery/Funeral Home from 1986 to the 1990's. After the firm was acquired by SCI she became part of their compliance team. In 2002 she left SCI to work for the State of Florida as a Financial Specialist. In 2017 Tina joined the Osceola Memory Gardens family as our Compliance Director.
In her spare time Tina loves to read and spend time with her family especially her grandchildren.

Renee Roberts, Accounting Manager

Renee is a native, born and raised in Osceola County. She is a graduate of Osceola High School and holds an Associate degree in Business Management. She is the granddaughter of Horace Phipps, founder of Osceola Memory Gardens in 1958 and daughter of Terry Roberts General Manager and partner. She spent the past 25 years working for PepsiCo at the Kissimmee Gatorade plant where she held various logistics positions in the Distribution Center. Renee has been with Osceola Memory Gardens for a year in her current Accounting Manager position after decideding that she wanted to get back to her roots and spend time with her dad learning the Funeral/Cemetery business so she could be part of her family’s legacy. She has three children and when not working enjoys spending time with family and friends and being outdoors.

Amy Holoubek, Accounting Office Administrator

Amy joined the Osceola Memory Gardens family in 2018. Born and raised in Pittsburgh, Pennsylvania, she relocated to Florida in 2005 with her husband and three children. Amy serves dual roles with the company working in both the Administrative and Accounting departments at Osceola Memory Gardens. She is always looking to learn more about the funeral industry, in order to be the best possible resource for the families we service.

Roxann Torres, Office Administrator/Funeral Director Assistant

Roxann was born in Puerto Rico and his been a resident of Osceola County since 1997. She is a wife and a mother to 2 boys and 2 step-children. She has been with Osceola Memory Gardens since January 1999. Roxann is extremely knowledgeable about the funeral industry and uses her expertise and compassion to help the families we serve.

Adelaide Molina, Office Administrator

Adelaide started working for Osceola Memory Gardens in Sept 2021. She's originally from the Dominican Republic and was raised in New York. She also lived in New Jersey and Pennsylvania before moving to Kissimmee (BVL), Fl in 2019. She enjoys running/walking, exercising, reading self-help books, and mostly she enjoys spending time with family.

Leysi Pagan, Office Administrator

Leysi is from Miami and relocated to the Orlando area in 2020. She joined the Osceola Memory Gardens family in 2022. She has been married for 25 years and has four children. When Leysi is not working she enjoys spending time with family, reading, meditating and traveling.

Susan Piña, Office Administrator/Funeral Home Associate

Susan was born and raised in New York City, NY where she studied Criminal Justice and Police Science at John Jay College of Criminal Justice. She worked as the personal Assistant and Administrator for The President of the Puerto Rican Bar Association in The Bronx, NY, and as an Administrative Assistant in the Emergency Department of Jamaica Hospital Medical Center in Queens, NY. Susan relocated to Osceola County, FL in 2010 with her late husband of 28 years and their son. In 2014 Susan joined the Osceola Memory Gardens Family as an Office Administrator. Susan is devoted to assisting families with care, empathy and support during their difficult time.

Torsha Durham, Office Administrator

Gladys L Beltran, Office Administrator

Alan Pagan, Funeral Home Associate

Alan was born in New York and relocated to Florida in 2009. He joined Osceola Memory Gardens Funeral Home in 2023, as a Part Time Associate. He is married with three children and two dogs. Alan loves spending time with his family.

Andy Walker, Funeral Home Associate

Andy was born in Blackshear, GA. After high school Andy briefly worked for Seaboard Coastline Railroad. He started working for Southern Bell in Atlanta, GA in 1973. He moved to Orlando in 1976 and retired from AT&T in 2012. He started working as support staff at Osceola Memory Gardens in 2013. Andy is married to Dolores and has 2 grown children. He currently lives in St. Cloud.

Arthur M Wilson, Funeral Home Associate

Catherine Hendrickson, Funeral Home Associate

Elena St. Laurent, Funeral Home Associate

Elena has lived in Central Florida since 1983. She was married for 50 years when her husband passed away. She has 4 adult children and 11 grandchildren. She is proud of the work she does at Osceola Memory Garden helping people during the worst time of their lives.

Francine Faust, Funeral Home Associate

Francine is a mother of two grown sons and one daughter. She has lived in the St. Cloud area for 31 years and was born and raised on Long Island, New York.

Glenn Denshaw, Funeral Home Associate

Glenn started working for Osceola Memory Gardens as a Funeral Home Associate in 2018. He is originally from New Jersey, lived in Pennsylvania but has called Kissimmee home for more than 30 years.

Grace Hendrickson, Funeral Home Associate

Jeffrey T Coates, Funeral Home Associate

Jeffrey is from Long Beach, CA. He graduated with a Bachelor's of Arts from Arizona State University in 2017. He now lives in Central Florida and works as a Funeral Home Associate.

Lori Rowe, Funeral Service Associate

Lori is happily married to Rodney Rowe since 1988. She began working at Osceola Memory Gardens Funeral Home in 2011. She is happy to provide compassion and care in her role. Lori enjoys lending an open ear to the families we serve and listening to their stories. She is committed to going the extra mile to help others when possible.

Mayra I Collazo, Funeral Home Associate

Mayra attended the University of Puerto Rico and hold a Master's Degree in education. She is 64 years old and enjoys literature from different authors and traveling the world. She has 3 wonderful children and has been blissfully married for 40 years. In her current role as a funeral home associate she is passionate about assisting others.

Nancy Huertes, Funeral Home Associate

Olga Rud, Funeral Home Associate

Olga lives in St. Cloud with her wonderful husband of 35 years. They have 4 children and 8 grandchildren.She also has 4 great-grandchildren whom she enjoys spoiling and spending time with. Olga loves to travel and experience new and exciting places. Olga is always up for new challenges and adventures.

Reina Santos, Funeral Home Associate

Reina was born in El Salvador. She lived in New York City before relocating to Florida and joining the Osceola Memory Gardens family. She has been married for 18 years and has 3 kids. Reina is a teamplayer who is committed to infusing compassion into her work.

William Bouret, Funeral Home Associate

William grew up in Queens, New York and joined the staff of Osceola Memory Gardens in 2019 as a Funeral Service Assistant on the transfer team.
William is currently a Funeral Director intern as well as a student at St Petersburg Community College where he is pursuing a Certificate in Funeral Services Director. He also has an A.S. Degree from Valencia College in Paralegal Studies. William is devoted to serve the families of our community and enjoys spending time with his family.

William N Dieli, Funeral Home Associate

Yira Davila, Cemetery Administrator

Yira graduated from the University of Puerto Rico with a major in Environmental Design in 1990. Shortly after, Kissimmee became her home, allowing her to build a future right here in Osceola County for herself and her son. Some of her first art venues were with Osceola Center for the Arts and Disney’s Festival of the Masters until 1997.
In 1998 she received her real estate license and joined Westgate Resorts and in 2002 began working with SV Accounting Tax Services obtaining a Junior Accountant certification.
In 2007 she obtained her Pre-Need Sales license with this team. As an administrator Yira has in her reach all the necessary tools to not only meet her position goals but to aspire to be a much better asset to the families we serve.

Madeline Quintana, Cemetery and Administration

Madeline is a native of Allenton, Pennsylvania. She moved to Florida to obtain better opportunities for herself and her children. Madeline has several years of administration and customer service experience. She goes out of her way to help others and is kind and understanding. Madeline’s responsibilities include assisting with cemetery functions, daily operations, answering phone inquiries, assisting families and overall customer service. Madeline has years of experience ensuring and implementing customer relations and satisfaction, she is passionate about helping others and is always willing to go above and beyond to assist in every way possible.

Nygel Vega, Cemetery Manager

Steven Vélez, Cemetery Maintenance & Support

José I Montes, Cemetery Maintenance & Support

Roberto Valdés, Cemetery Maintenance & Support

Ernesto Capestany, Cemetery Maintenance & Support

Karen L Foos, Funeral Home Associate/Crematory Operator

Karen joined the Osceola Memory Gardens family in 2022. Born in Cleveland Ohio, Karen relocated with her family to Central Florida in 2003. Karen is a certified Crematory operator and also serves families as part of our support staff.

Dana P. Festa, Crematory Operator/Funeral Associate

Steven D. Gaddy, Crematory Operator

Christine A. Magrino, Office Administrator- Saint Cloud

“Chrissie" began her career with Osceola Memory Gardens Funeral Home, St. Cloud Chapel, in January of 2005 after moving to Florida. Born and raised in Meadville, Pennsylvania she graduated from Hixson’s School of Floral Design and worked as a florist from 1978 until 1996. She graduated in 1996 with honors from Thiel College Greenville, PA with a Bachelor of Arts Degree in Psychology and a minor in Sociology. In the field of social work, she worked as a counselor in a domestic violence shelter and then in another agency counseling individuals and families who were homeless or near homeless. Chrissie was also a licensed Assisted Living Facility Administrator. Combining her background in customer service, counseling, and administration, Chrissie strives to provide grieving families with warm and compassionate service as well as an empathetic listening ear. Ms. Magrino loves living in St. Cloud, and enjoys spending time with her children, grandchildren and friends. She also enjoys reading, listening to music, playing guitar and singing.

Jennifer Archibald, Detail Office

Jennifer has lived in St. Cloud for 35 years. She met her husband of 26 years while they were in high school and they have 2 daughters who are currently in college. She has been with Osceola Memory Gardens for almost 4 years.. Jennifer's role is that of an Administrator in the Details Office. She takes pride in the work that she does in her role in the Details office alongside her co-workers. Jennifer enjoys spending time with her family watching soccer, going to the beach and just being together. In her spare time she loves to cook and work with her husband in the yard. She is looking forward to retiring in North Florida or Georgia with her husband.

Sheila M Ceballos, Detail Office

Sheila was born and raised in Puerto Rico. She received a degree in Computer Technology which then led her to get a degree in Graphic Design. Sheila has worked over 15 years in Customer Service and over 7 years as an administrator. In 2022 she moved to Saint Cloud, Florida and then started working for Osceola Memory Gardens as a Details Office Assistant. She has a daughter named Irialys and a son named Eilan. Sheila has a passion for arts and on her free time she likes to paint.