History & Staff

We have years of experience caring for families, from all walks of life. Each family comes to us because they know we are leaders in our profession, dedicated to excellence in service, and have the highest integrity.

About Us

About Us

Since 1958, Osceola Memory Gardens has provided respectful service and options for families to create a meaningful service at an affordable cost. We serve all religions and have full-time staff available 24 hours-a-day, every day of the year. Osceola Memory Gardens is housed in three beautiful facilities conveniently located in Kissimmee, Saint Cloud, and Poinciana Florida. The following are just a few of the ways we are unique: 

Family owned and operated: Many death care businesses in Central Florida are owned by huge chains and multi-national conglomerates. We, however, proudly remain independently owned and operated. Osceola Memory Gardens and our staff believe that we are accountable to you, not far-away stockholders. We believe that the most valuable thing we own is our reputation. We are kind, gentle, and knowledgeable men and women who respect your right to choose without pressure or undue influence. Every staff associate is expected and empowered to do anything it takes to serve your family well. The owners and staff of Porta Coeli are your neighbors, and we are the ones who live and are active in your community.

Personalized services: Our staff is specially selected and trained to facilitate services that reflect your needs and cultural traditions. Our goal is to listen, suggest, organize, and carry out ceremonies that will be comforting and full of meaning.

Price and Value: We understand that we have only one opportunity to serve you and your family sensitively and correctly, and for over 50 years have always, voluntarily, adhered to high standards. We attract and retain the best professional, compassionate, and knowledgeable staff possible. Our people provide consistently outstanding care to those we serve.

All your needs at one location: Since Osceola Memory Gardens owns and operates its own funeral homes, cemetery, on-site crematory and flower shop, we can offer you “one-stop” service. This enables you to work with one firm, allowing all your funeral, cemetery, cremation and floral arrangements to be cared for in one of our three convenient locations. Click here for more information regarding our Cemetery. 

Why having our own Crematory is important to you: Osceola Memory Gardens owns and operates the only on-site Crematory in Osceola County. This gives us the ability to control and oversee every aspect of the cremation process. As a result, we can ensure families’ ultimate security and the most dignified handling of every cremation. You’ll take comfort knowing that your loved one never leaves the shelter of our expert care. Our highly trained and certified personnel perform all cremations following a strict and secure process with our state-of-the-art equipment. Click here for more information. 

Planning for your future: We provide complimentary assistance with planning your funeral ahead of time. You have the option of locking in today's prices and funding your plan or simply placing your wishes on file and allowing the costs to be paid at the time of need. Pre-planning ensures your wishes are carried out, prevents emotional overspending, locks in today's prices and relieves your family from the burden and cost of making difficult decisions. Click here for more information. 

Returning Home to Your Country of Origin: Repatriation services is a process of helping families bring their loved one home after a death has occurred. We can help. With our multi-cultural community, it's important for a funeral home to be properly equipped to help families get their loved one home. The process of repatriation can be difficult and complex. We have years of experience in helping families through this process. We have relationships with consulates across the globe and can handle the entire process for you.

Our Guarantee to you: Our fair prices represent the greatest value in the area. Our staff is kind, considerate and knowledgeable. Our facilities are updated and immaculate. If you are dissatisfied with any of our professional services or facilities, we will reduce or eliminate that charge. 

 Osceola Memory Gardens would like to thank you for extending to us the privilege to serve you. Through our experience, we understand the importance of our role and are dedicated to providing you the best possible service in order to create a meaningful, appropriate, and affordable tribute. 

 For more information, please feel free to contact us at (407) 847-2494 or by email at [email protected] or click here to go to the "Contact Us" page.  Thank you.

Download our About Us Brochure

Our Valued Staff

  • Terry Roberts

    Terry Roberts, General Manager

    Terry moved to Kissimmee in 1960, a week after Hurricane Donna came through. He graduated from Osceola High School in 1965. Married Annette Gorski in 1966 who was the stepdaughter of Horace Phipps, founder of Osceola Memory Gardens in 1958. Terry graduated from the University of South Florida in 1970 with a Bachelors degree in education and a minor in accounting. He has been employed with Osceola Memory Gardens since 1972 where he started in cemetery maintenance and was a grave digger. Terry was appointed General Manager in 1984 and became a partner in 1996. Terry served as past President of the Rotary Club of Kissimmee as well as past President of Florida Cemetery Association.

  • Tom D. Hanneken

    Tom D. Hanneken, Operations Manager / Licensed Funeral Director and Manager (Kissimmee)

    Tom has been a licensed funeral director since 1987 and has been with Osceola Memory Gardens Cemetery and Funeral Homes since 1997. Tom enjoys helping families through a difficult time. He is married to his lovely wife, Julie and has four wonderful children. He is a member of Holy Redeemer Catholic Church, Kissimmee Elks Lodge, and Knights of Columbus. Tom enjoys golfing and spending time with his family.

  • C. Thompson (Tom) Dorsey

    C. Thompson (Tom) Dorsey, Licensed Funeral Director and Manager (St. Cloud)

    "Tom" was born in Brunswick, Maine. He moved to Florida with his family in 1969. Tom is a 1992 graduate of the Miami-Dade Community College with an Associate Degree in Funeral Service Eduction. Tom believes in the value of community service and is involved in the community in a number of ways. He has served as President of the St. Cloud Chamber of Commerce, The Rotary Club of St. Cloud and is an active member, as well as The President of the Board of Directors for the Osceola County Council on Aging, where he continues to serve on the board. Tom lives in St. Cloud with his wife Kim and their 3 dogs and 4 cats.

  • Vernon Dorsey

    Vernon Dorsey, Licensed Funeral Director

    Vern was born in Brunswick, Maine and moved to Florida as a young boy. After many years working in the Funeral Business, He attended Miami Dade Community College earning an Associate Degree in Funeral Service Education in 1991. He Worked for the Kraeer Funeral Homes until 1996 when he relocated his family to Ocala, FL. where he worked at the Page Theus Funeral Home. In 2002 he joined the staff of the Osceola Memory Gardens Funeral Home where he is currently Manager of the Poinciana Chapel. Vernon has participated in the Kissimmee Bay and Poinciana Rotary Clubs and The Poinciana area Chamber. Vern and his wife Carol reside in St. Cloud with his son Vernon and daughter in law Stephanie.

  • Donald R. Kraeer

    Donald R. Kraeer, Licensed Funeral Director

  • Kevin  Strong

    Kevin Strong, Licensed Funeral Director

  • Anthony  Crowder

    Anthony Crowder, Licensed Funeral Director

  • Norma Johnson

    Norma Johnson, Licensed Funeral Director

  • Ludmila De Oliveira

    Ludmila De Oliveira, Licensed Funeral Director

    Ludmila De Oliveira was born in São Paulo, Brazil where she was raised through her teenage years. In 1996 she moved to Florida with her family and started working in the funeral industry at the age of 18. Besides working in a funeral home she was also a Monument Sales Agent for many years. In 2007 she decided to go back to school and study to become a Licensed Funeral Director, and in 2010 she graduated from the Mortuary Services Program at the Miami-Dade College and became licensed in 2011. With over 20 years in the industry, Ludmila has gained a vast experience working with persons from various cultural backgrounds and have developed good relationships with Consulates from many Countries, becoming an International Shipping Specialist. She is also fluent in English, Spanish and Portuguese and became part of our team in December 2017. Ludmila is a proud mother of her son Giovanni, and in her free time she enjoys spending time with family, traveling, reading and fishing.

  • Abigail Bermudez

    Abigail Bermudez, Licensed Funeral Director

  • Jesus

    Jesus "David" Molina, Licensed Embalmer

    "David" was born in Bayamon, Puerto Rico. He moved to Florida with his family in 1987. David started working at Osceola Memory Gardens in 2015 and lives in Kissimmee with his wife and children.

  • Vanessa Roman

    Vanessa Roman, Community Relations Director

    Vanessa was born in New York City and earned her BA from Fordham University in Media Studies. While still a student, Vanessa participated in the National Latino Leadership Opportunity Program where she was able to learn about issues affecting her community and network with researchers, policymakers, congressional leaders and representatives of national organizations and philanthropic foundations. This experience put Vanessa on the path of seeking new ways to help communities and people. She has since integrated her media background and her passion for serving people in every position she has held. Vanessa has worked on a number of notable projects in different media including; documentary filmmaking for Third World Newsreel and PBS, Organizing NYC’s Muevete Youth Conference and Marketing a start-up magazine.
    She left New York City in 2003 and moved to Central Florida to work for Cox Media Group’s WPYO/WCFB as Marketing Director. After 7 years in broadcast marketing she went on to work for the City of Kissimmee, where she was the Supervisor of Public Events and Venues overseeing the city’s largest events including the Presidential Visit to Kissimmee in 2012.
    Vanessa Roman is currently the Public Relations Director for Osceola Memory Gardens, Porta Coeli and Fisk Funeral Home where handles community relations, sponsorships, donation programs and event organizing. Her current position allows her to be active in her community, while still finding ways to help. She lives in Saint Cloud with family.

  • Bonnie Sproat

    Bonnie Sproat, Licensed Family Service Advisor

    Bonnie was born in Rockford, IL. She was raised on a farm in Central Wisconsin where she helped raise cattle, goats, pigs, sheep, horses, lambs and ducks. From that she learned compassion, love and affection towards both animals and people. She began her career in the hotel and travel industry helping to ensure people their vacation of a lifetime. Later she moved to Central Florida where she met the love of her life and they were married for over 20 years. Osceola Memory Gardens welcomed Bonnie over 12 years ago to educate and assist families in the process of pre-arranging their final wishes; because of her level of understanding, compassion and commitment. Her love of family resonates in everything she does and every person she works with. She loves the Green Bay Packers (Cheese heads), NASCAR (Earnhardt) and outdoor activities including: playing and walking with her dogs, boating, gardening, reading and whatever she can get in to.

  • Robert Burney

    Robert Burney, Licensed Family Service Advisor

    Robert was born in southwest Georgia and grew up in the Haines City – Winter Haven area of Central Florida. Graduated from Polk Community College and was immediately drafted into the U.S. Army serving two years in Germany. Upon discharge he attended the University of Central Florida for 2 years majoring in Business Administration and Accounting.

    Worked in the Citrus industry until he met and married his lovely wife of 35 years who is also from southwest Georgia. They settled in Kissimmee and have one son who now resides in the St.Pete – Largo area. Robert has many years of experience in estate planning and the financial services industry which brought him to the Advance Planning Department of Osceola Memory Gardens in 1998. He enjoys helping individuals, couples and families accomplish their “planning ahead” of both funeral services and cemetery options. Over the years he has helped hundreds of families save thousands and thousands of dollars by prepaying and locking-in current prices.

    Robert is a member of and has attended Lock Haven Baptist Church for over 20 years where he served as a Deacon as well as treasurer.

  • Sandra  Rijo

    Sandra Rijo, Licensed Family Service Advisor

    Sandra was born and raised in Dominican Republic. She graduated from Eugenio Maria de Hostos University in Santo Domingo, Dominican Republic with a degree in Business Administration. She is bilingual. While living in the Dominican Republic, she worked at City Bank for more than six years.
    During the years 2000-2005 she developed her own business importing tires from United States. She moved to Orlando, Florida with her family and started working at Starwood Vacation Ownership for almost four years. She obtained her License as Family Service Advisor and she has been working at Funeraria Porta Coeli and Osceola Memory Gardens since 2013 where she applies her customer service experience of over twenty five years by offering careful orientations with warm support and advice.

  • Anamaria Garcia

    Anamaria Garcia, Licensed Family Service Advisor

    Anamaria was born and raised in the Dominican Republic. She worked at Banco de Reservas in Santo Domingo while pursuing a Marketing career at Eugenio Maria de Hostos University after which she moved to New Jersey in 1987. She started working at Pan American Airlines in the payroll department. After Pan American’s bankruptcy, she moved to Florida to explore new opportunities. Anamaria worked at Westgate Resort, Vistana Resort, Sunpass Operations and maintains a Florida Real Estate License. She joined Funeraria Porta Coeli and Osceola Memory Gardens in 2015 as a bi-lingual, licensed Family Service Advisor which gives her the opportunity to take care of families in times of need as well as allowing her to help families make decisions in the best way.

  • Oscar Hernandez

    Oscar Hernandez, Licensed Family Service Advisor

  • Maribel Sanchez

    Maribel Sanchez, Licensed Family Service Advisor

  • Joseph L. McGoldrick

    Joseph L. McGoldrick, Family Service Advisor

    I have been employed with Osceola Memory Gardens and Fisk Funeral Home for a little over 4 months. My current roll with the company is a Family Service Advisor, your Pre-Need specialist. I absolutely enjoy what I do and love the fact I can better assist families with this difficult situation. I have been married for 15 years and have one daughter. She is 19 and in college. My friends will describe me as outgoing, fun and warm-hearted individual. I have done many things throughout my career from restaurants, to working for the largest casino in the world. Fun fact, I was friends with Goofy for several years. Can even talk like him. I always put my best foot forward and open to share my success and failures. But one I was honored both years with the National Deans list. To leave you with one final thought, working here has and will be a wonderful and inspirational experience and I look forward to taking care of you and your loved ones for many years to come.

  • Scott Clements

    Scott Clements, Funeral Service Advisor

    Hi my name is Scott Clements and I am originally from Upstate New York (Troy/Brunswick area). I moved down here in 1998. I worked for the Walt Disney Company from May 1998 to April 2018. I started with Osceola Memory Gardens and Fisk Funeral Home in May 2018. I enjoy helping families with all of their planning needs for Funeral and Cemetery options. The fact that families can plan now and lock in at today's prices is a great thing. I currently live in Davenport, FL with my beautiful wife Amy and our cat Abby. We both enjoy traveling, going to the theme parks and just tying something new.

  • Jody Suhl

    Jody Suhl, Office Administrator

    Jody moved to Kissimmee in 1986. With her many years of experience she came to Osceola Memory Gardens in 2007 . She is currently our Office Manager at our Kissimmee location. She is Married to Jed Suhl one of Osceola Counties Pioneer families and has one daughter. She is a member of the Osceola County Cattlewoman's Association and her family has been long time members of the Silver Spurs Riding Club. She enjoys being outside, spending time with her family and friends and helping out at her family's rodeo arena The Kissimmee Sports Arena (Suhl's Rodeo).

  • Yira Davila

    Yira Davila, Office Administrator

    I graduated from University of Puerto Rico with a major in Environmental Design in 1990. Shortly after, Kissimmee became my home, allowing me to build a future for me and my son right here in Osceola County.
    Some of my first art venues were with Osceola Center for the Arts and Disney’s Festival of the Masters until 1997.
    In 1998 I passed my real estate license exam and joined Westgate Resorts and in 2002 began working with SV Accounting Tax Services obtaining a Junior Accountant certification.
    In 2007 I obtained my Pre-Need Sales license with this team, yet as an administrator I have in my reach all necessary tools to not only meet my position goals but to aspire to be a much better asset to the families we serve.

  • Tina Williams

    Tina Williams, Compliance Director

  • Roxann Torres

    Roxann Torres, Office Administrator

    Roxann was born in Puerto Rico and his been a resident of Osceola County since 1997. She is a wife, has 2 boys and 2 step-children. She has been with Osceola Memory Gardens since January 1999. Roxann is extremely knowledgeable of the funeral industry and uses her knowledge and compassion to help the families she serves.



  • Christine A. Magrino

    Christine A. Magrino, Office Administrator

    "Chrissie" began her career with Osceola Memory Gardens Funeral Home, St. Cloud Chapel, in January of 2005 after moving to Florida. Born and raised in Meadville, Pennsylvania she graduated from Hixson’s School of Floral Design and worked as a florist from 1978 until 1996. She graduated in 1996 with honors from Thiel College Greenville, PA with a Bachelor of Arts Degree in Psychology and a minor in Sociology. In the field of social work, she worked with children and adolescents who were sexually battered and then counseled individuals and families who were homeless or near homeless. Chrissie was also a licensed Assisted Living Facility Administrator in Florida. Combining her background in customer service, counseling, and administration, Chrissie
    strives to provide grieving families with warm and compassionate service as well as an empathetic listening ear. Ms. Magrino resides in St. Cloud with her partner, Phillip, and has two adult children and three grandchildren.

  • Brandy Daniel

    Brandy Daniel, Office Administrator

    Brandy was born in Shelbyville, TN. and moved at a young age to the central Florida area where she still calls home. She graduated from St. Cloud High School. In 2004, she pursued and received her Associate of Science degree in criminal justice. After graduation Brandy worked as a counselor at an adolescent residential campus guiding and assisting youths to promote physical/emotional growth and healing. Her desire and compassion grew and she was given the opportunity to work at Fisk, a local funeral home serving families as an administrative assistant utilizing her skills and big heart to help people. She now continues utilizing those skills and compassion at Osceola Memory Gardens. She possesses the compassion, commitment and dedication to help families ease the pain during the most vulnerable and difficult time of their lives. Brandy is married to a very loving husband, has five wonderful children and enjoys outdoor activities, dancing and spending time with family and friends.

  • Susan  Pina

    Susan Pina, Office Administrator

    Born and raised in New York City, NY. Studied Criminal Justice and Political Science at John Jay College of Criminal Justice. Worked as an Administrative Assistant in the Emergency Department at Jamaica Hospital Medical Center, prior to relocating to Osceola County, Florida in 2010, with my husband of 23 years and our son.I joined the Osceola Memory Gardens Family in 2014 as an Office Administrator and truly enjoy working amongst my peers.

  • Andy  Walker

    Andy Walker, Funeral Home Associate

    Andy was born in Blackshear, GA. After high school Andy briefly worked for Seaboard Coastline Railroad. He started working for Southern Bell in Atlanta, GA in 1973. He moved to Orlando in 1976 and retired from AT&T in 2012. He started working as support staff at Osceola Memory Gardens in 2013. Andy is married to Dolores and has 2 grown children. He currently lives in St. Cloud.

  • Tony  Rivera

    Tony Rivera, Funeral Home Associate

  • Reina Santos

    Reina Santos, Funeral Home Associate

    Reina was born in El Salvador. She has been married for 18 years and has 3 kids. She's a nice, caring and hardworking person. She used to lived in New York City then moved to Florida and has recently joined Osceola Memory Gardens.

  • Francine  Faust

    Francine Faust, Funeral Home Associate

    Francine is a mother of two grown Men and one Daughter. She has lived in the St. Cloud area for 31 years and was born and raised on Long Island N.Y.

  • Tristian Sebring

    Tristian Sebring, Funeral Service Associate

  • Lori Rowe

    Lori Rowe, Funeral Service Associate

    Hi my name is Lori Rowe. I am happily Married to Rodney Rowe since 1988. I Married a Preacher. In October 2011, I started working at Osceola Memory Gardens Funeral Home. I've been in the same kind of work providing compassion, care and am considerate of peoples feelings in there time of sorrow. I enjoy listening to people and all of their stories - some are sad, some are happy times and some are stories of their many Blessings along the way. I try to go the extra mile to help if I can. Caring for others...

  • Elena St. Laurent

    Elena St. Laurent, Funeral Home Associate

    I was married for 50 years when my husband passed away.
    I have 4 adult children and 11 grandchildren.
    I am a Grief Counselor and hold a Grief Support Group weekly.
    I am happy to be working with Osceola Memory Gardens for over
    two years now. It enables me to help people during the
    worst time of their live.

  • Virgie Kirkendall

    Virgie Kirkendall, Funeral Home Associate

    I was raised in Ocala, FL. I moved to Kissimmee in 2000. I have been a cosmetologist in Central FL since 1994. I have a beautiful, smart & talented 13-year old daughter who keeps me on my toes. I am a breast cancer survivor and I am truly thankful every day. I started working for Osceola Memory Gardens and Fisk Funeral Home in July 2018. I am a support staff member to see our families through this difficult time in their lives. I also help run the office at Fisk every other weekend. I hope my presence can help put a smile on somebody’s face every day.

  • Mark Royal

    Mark Royal, Funeral Home Associate

    I was born in Camp LeJune, NC. Moved to Florida in 1985 from Huntsville, Alabama. Started and operated Advanced Alarm Systems of Central Florida for 20 years. Been with the funeral home for over 2 years.

  • Billy  Garrett

    Billy Garrett, Cemetery Maintenance & Support Supervisor

  • Nygel Vega

    Nygel Vega, Cemetery Maintenance & Support

  • Ernesto (Pito) Capestany

    Ernesto (Pito) Capestany, Cemetery Maintenance & Support

  • Derrick Stinson

    Derrick Stinson, Cemetery Maintenance & Support

  • Steven  Velez

    Steven Velez, Cemetery Maintenance & Support