History & Staff

We have years of experience caring for families, from all walks of life. Each family comes to us because they know we are leaders in our profession, dedicated to excellence in service, and have the highest integrity.

Download our About Us Brochure

About Us

About Us

Since 1958, Osceola Memory Gardens has provided respectful service and options for families to create a meaningful service at an affordable cost. We serve all religions and have full-time staff available 24 hours-a-day, every day of the year. Osceola Memory Gardens is housed in three beautiful facilities conveniently located in Kissimmee, Saint Cloud, and Poinciana Florida. The following are just a few of the ways we are unique: 

Family owned and operated: Many death care businesses in Central Florida are owned by huge chains and multi-national conglomerates. We, however, proudly remain independently owned and operated. Osceola Memory Gardens and our staff believe that we are accountable to you, not far-away stockholders. We believe that the most valuable thing we own is our reputation. We are kind, gentle, and knowledgeable men and women who respect your right to choose without pressure or undue influence. Every staff associate is expected and empowered to do anything it takes to serve your family well. The owners and staff of Porta Coeli are your neighbors, and we are the ones who live and are active in your community.

Personalized services: Our staff is specially selected and trained to facilitate services that reflect your needs and cultural traditions. Our goal is to listen, suggest, organize, and carry out ceremonies that will be comforting and full of meaning.

Price and Value: We understand that we have only one opportunity to serve you and your family sensitively and correctly, and for over 50 years have always, voluntarily, adhered to high standards. We attract and retain the best professional, compassionate, and knowledgeable staff possible. Our people provide consistently outstanding care to those we serve.

All your needs at one location: Since Osceola Memory Gardens owns and operates its own funeral homes, cemetery, on-site crematory and flower shop, we can offer you “one-stop” service. This enables you to work with one firm, allowing all your funeral, cemetery, cremation and floral arrangements to be cared for in one of our three convenient locations. Click here for more information regarding our Cemetery. 

Why having our own Crematory is important to you: Osceola Memory Gardens owns and operates the only on-site Crematory in Osceola County. This gives us the ability to control and oversee every aspect of the cremation process. As a result, we can ensure families’ ultimate security and the most dignified handling of every cremation. You’ll take comfort knowing that your loved one never leaves the shelter of our expert care. Our highly trained and certified personnel perform all cremations following a strict and secure process with our state-of-the-art equipment. Click here for more information. 

Planning for your future: We provide complimentary assistance with planning your funeral ahead of time. You have the option of locking in today's prices and funding your plan or simply placing your wishes on file and allowing the costs to be paid at the time of need. Pre-planning ensures your wishes are carried out, prevents emotional overspending, locks in today's prices and relieves your family from the burden and cost of making difficult decisions. Click here for more information. 

Returning Home to Your Country of Origin: Repatriation services is a process of helping families bring their loved one home after a death has occurred. We can help. With our multi-cultural community, it's important for a funeral home to be properly equipped to help families get their loved one home. The process of repatriation can be difficult and complex. We have years of experience in helping families through this process. We have relationships with consulates across the globe and can handle the entire process for you.

Our Guarantee to you: Our fair prices represent the greatest value in the area. Our staff is kind, considerate and knowledgeable. Our facilities are updated and immaculate. If you are dissatisfied with any of our professional services or facilities, we will reduce or eliminate that charge. 

 Osceola Memory Gardens would like to thank you for extending to us the privilege to serve you. Through our experience, we understand the importance of our role and are dedicated to providing you the best possible service in order to create a meaningful, appropriate, and affordable tribute. 

For more information, please feel free to contact us at (407) 847-2494 or by email at [email protected] or go to the "Contact Us" page. Thank you.

Download our About Us Brochure

Our Valued Staff

  • Terry Roberts

    Terry Roberts, General Manager

    Terry moved to Kissimmee in 1960, a week after Hurricane Donna came through. He graduated from Osceola High School in 1965. Married Annette Gorski in 1966 who was the stepdaughter of Horace Phipps, founder of Osceola Memory Gardens in 1958. Terry graduated from the University of South Florida in 1970 with a Bachelors degree in education and a minor in accounting. He has been employed with Osceola Memory Gardens since 1972 where he started in cemetery maintenance and was a grave digger. Terry was appointed General Manager in 1984 and became a partner in 1996. Terry served as past President of the Rotary Club of Kissimmee as well as past President of Florida Cemetery Association.

  • Tom D. Hanneken

    Tom D. Hanneken, Operations Manager / Licensed Funeral Director and Manager (Kissimmee)

    Tom has been a licensed funeral director since 1987 and has been with Osceola Memory Gardens Cemetery and Funeral Homes since 1997. Tom enjoys helping families through a difficult time. He is married to his lovely wife, Julie and has four wonderful children. He is a member of Holy Redeemer Catholic Church, Kissimmee Elks Lodge, and Knights of Columbus. Tom enjoys golfing and spending time with his family.

  • Greg Boudreau

    Greg Boudreau, Cemetery and Family Service Manager

    Greg joined Osceola Memory Gardens in 2021. He has had similar roles in other funeral related business since 2007 and has worked and lived in Jacksonville and New Orleans prior to coming to Kissimmee. Greg was born in Washington DC and grew up in Maryland. He has three children, two of which are married.

  • C. Thompson (Tom) Dorsey

    C. Thompson (Tom) Dorsey, Licensed Funeral Director and Manager (St. Cloud)

    Tom was born in Brunswick, Maine and moved with his family to Pompano Beach, FL in 1969. Upon graduation from Pompano Beach Senior High School, Tom went to work part time at R. Jay Kraeer Funeral Home in 1976 and spent 20 years learning how to care for families at the premier funeral home in South Florida. Tom graduated in 1992 from Miami Dade Community College with a degree in Funeral Service Education. In September of 1998 Tom and his wife Kim moved to St. Cloud, FL to work for Osceola Memory Gardens. Tom believes in the value of community service and is involved in the community in many ways; He is a member of the Rotary Club of St. Cloud and served as President in 2001 – 2002 and 2019 – 2020. He also served as Chairman of the Board of Directors of The Greater Osceola St. Cloud Chamber of Commerce in 2014. In addition, he served as the President of the Board of Directors for the Osceola County Council on Aging in 2014 and is still an active board member as well as the St. Cloud Main Street Program. Tom expresses that, “It’s been the privilege of a lifetime to call Funeral Service my profession.” Tom lives in St Cloud with his beautiful wife Kim and their fur babies, Katie and Hunter.

  • Vernon Dorsey

    Vernon Dorsey, Licensed Funeral Director

    Vern was born in Brunswick, Maine and moved to Florida as a young boy. After many years working in the Funeral Business, He attended Miami Dade Community College earning an Associate Degree in Funeral Service Education in 1991. He Worked for the Kraeer Funeral Homes until 1996 when he relocated his family to Ocala, FL. where he worked at the Page Theus Funeral Home. In 2002 he joined the staff of the Osceola Memory Gardens Funeral Home where he is currently Manager of the Poinciana Chapel. Vernon has participated in the Kissimmee Bay and Poinciana Rotary Clubs and The Poinciana area Chamber. Vern and his wife Carol reside in St. Cloud.

  • Donald R. Kraeer

    Donald R. Kraeer, Licensed Funeral Director

    Don was born in McDonald, Pennsylvania and moved to Florida in 1988 to join the Kraeer Funeral Homes in the Ft. Lauderdale area. He attended Miami-Dade Community College earning an Associate Degree in Funeral Service Education in 1990. In 2001, Don relocated to St. Cloud, Florida to work at Osceola Memory Gardens as a Funeral Director and Fisk Funeral Home as the Funeral Director and Funeral Home Manager. For the last 25 years, Don has loved meeting with families in their time of need and assisting them with the funeral arranging process during their most difficult time.

  • Kevin  Strong

    Kevin Strong, Licensed Funeral Director

  • Anthony  Crowder

    Anthony Crowder, Licensed Funeral Director

  • Ludmila De Oliveira

    Ludmila De Oliveira, Licensed Funeral Director

    Ludmila De Oliveira was born in São Paulo, Brazil where she was raised through her teenage years. In 1996 she moved to Florida with her family and started working in the funeral industry at the age of 18. Besides working in a funeral home she was also a Monument Sales Agent for many years. In 2007 she decided to go back to school and study to become a Licensed Funeral Director, and in 2010 she graduated from the Mortuary Services Program at the Miami-Dade College and became licensed in 2011. With over 20 years in the industry, Ludmila has gained a vast experience working with persons from various cultural backgrounds and have developed good relationships with Consulates from many Countries, becoming an International Shipping Specialist. She is also fluent in English, Spanish and Portuguese and became part of our team in December 2017. Ludmila is a proud mother of her son Giovanni, and in her free time she enjoys spending time with family, traveling, reading and fishing.

  • Abigail Bermudez

    Abigail Bermudez, Licensed Funeral Director

  • Marisol Fuentes

    Marisol Fuentes, Funeral Director

    Marisol Fuentes Miller is a Licensed Funeral Director and has been serving family's at Osceola Memory Gardens since August 2020.
    She graduated American Academy McAllister Institute in 2009 and received her New York license in 2011. She served families
    in the tristate area until 2016, when she moved to Albuquerque, New Mexico to learn and expand her knowledge of other cultures
    and traditions in the funeral industry. Shorlty after the 2020 pandemic began, she moved back to the east coast to serve our community in Osceola County. Marisol is married to her loving husband Apollo, has two children, Jennifer and Noah, two cats and an energetic pitbull terrier. When not serving family's during their time of need, she enjoy's running, cooking, hosting and watching documentaries.

  • Stephanie Mendez

    Stephanie Mendez, Funeral Director

  • Norma Johnson

    Norma Johnson, Licensed Funeral Director

    Norma has been a proud member of the Osceola Memory Gardens team since 2018, providing compassionate care to families in Osceola County. A native Floridian, who graduated from St. Petersburg College in 2013, earning her degree in Funeral Services. What she loves most about her profession is the opportunity to serve families during one of life's most challenging times while helping to create unique tributes honoring the life of their loved one. When she is not at the funeral home, Norma enjoys reading, taking walks, and various DIY projects that tend to be ongoing.

  • Renee Roberts

    Renee Roberts, Accounting Manager

    Renee is a native and was born and raised in Osceola County. She is a graduate of Osceola High School and holds an Associate degree in Business Management. She is the granddaughter of Horace Phipps, founder of Osceola Memory Gardens in 1958 and daughter of Terry Roberts General Manager and partner. She spent the past 25 years working for PepsiCo at the Kissimmee Gatorade plant where she held various logistics positions in the Distribution Center. She has been with Osceola Memory Gardens for a year in the accounting office after she decided she wanted to get back to her roots and spend time with her dad learning the business of the Funeral Home and Cemetery industry so she could be part of her family’s legacy. She has three children and when not working enjoys spending time with family and friends and being outdoors.

  • Tina Williams

    Tina Williams, Compliance Director

  • Amy Holoubek

    Amy Holoubek, Administrator and Accounting

    Amy joined the Osceola Memory Gardens family in 2018. Born and raised in Pittsburgh, Pennsylvania, she relocated to Florida in 2005 with her husband and three children. Amy serves in both the Administrative and Accounting roles with Osceola Memory Gardens. She is always looking to learn more about the funeral industry, in order to ensure the best possible service for the families we service.

  • Vanessa Roman

    Vanessa Roman, Community Relations Director

    Vanessa was born in New York City and earned her BA from Fordham University in Media Studies. While a student, Vanessa represented her city in the National Latino Leadership Opportunity Program where she learned about issues affecting her community. This experience put Vanessa on the path of seeking innovative ways to help her community. She has since integrated her media background and her passion for serving people in every position she has held.
    In 2003 she moved to Central Florida to work for Cox Media Group’s WPYO/WCFB as Marketing Director. After 7 years in broadcast marketing, she went on to work for the City of Kissimmee, where she was the Supervisor of Public Events & Venues overseeing the city’s largest events.
    Vanessa Román has served as the Community Relations Director for Osceola Memory Gardens, Porta Coeli, Fisk Funeral Home and Funeraria Borinquen for over 5 years. She is responsible for building and maintaining community presence, sponsorships, donation programs and event organizing. Her current position allows her to be active in her community, while still finding ways to help.
    Vanessa is also a certified yoga instructor and Reiki practitioner, two skills she uses to help others heal in her spare time. Vanessa lives in Saint Cloud with her family.

  • Jesus

    Jesus "David" Molina, Licensed Embalmer

    "David" was born in Bayamon, Puerto Rico. He moved to Florida with his family in 1987. David started working at Osceola Memory Gardens in 2015 and lives in Kissimmee with his wife and children.

  • Bonnie Sproat

    Bonnie Sproat, Licensed Family Service Advisor

    Bonnie was born in Rockford, IL. She was raised on a farm in Central Wisconsin where she helped raise cattle, goats, pigs, sheep, horses, lambs and ducks. From that she learned compassion, love and affection towards both animals and people. She began her career in the hotel and travel industry helping to ensure people their vacation of a lifetime. Later she moved to Central Florida where she met the love of her life and they were married for over 20 years. Osceola Memory Gardens welcomed Bonnie over 12 years ago to educate and assist families in the process of pre-arranging their final wishes; because of her level of understanding, compassion and commitment. Her love of family resonates in everything she does and every person she works with. She loves the Green Bay Packers (Cheese heads), NASCAR (Earnhardt) and outdoor activities including: playing and walking with her dogs, boating, gardening, reading and whatever she can get in to.

  • Sandra  Rijo

    Sandra Rijo, Licensed Family Service Advisor

    Sandra was born and raised in Dominican Republic. She graduated from Eugenio Maria de Hostos University in Santo Domingo, Dominican Republic with a degree in Business Administration. She is bilingual. While living in the Dominican Republic, she worked at City Bank for more than six years.
    During the years 2000-2005 she developed her own business importing tires from United States. She moved to Orlando, Florida with her family and started working at Starwood Vacation Ownership for almost four years. She obtained her License as Family Service Advisor and she has been working at Funeraria Porta Coeli and Osceola Memory Gardens since 2013 where she applies her customer service experience of over twenty five years by offering careful orientations with warm support and advice.

  • Anamaria Garcia

    Anamaria Garcia, Licensed Family Service Advisor

    Anamaria was born and raised in the Dominican Republic. She worked at Banco de Reservas in Santo Domingo while pursuing a Marketing career at Eugenio Maria de Hostos University after which she moved to New Jersey in 1987. She started working at Pan American Airlines in the payroll department. After Pan American’s bankruptcy, she moved to Florida to explore new opportunities. Anamaria worked at Westgate Resort, Vistana Resort, Sunpass Operations and maintains a Florida Real Estate License. She joined Funeraria Porta Coeli and Osceola Memory Gardens in 2015 as a bi-lingual, licensed Family Service Advisor which gives her the opportunity to take care of families in times of need as well as allowing her to help families make decisions in the best way.

  • Joseph  McGoldrick

    Joseph McGoldrick, Family Service Advisor

    "Joe" has been with Osceola Memory Gardens and Fisk Funeral Home for over 3 years. His current role with the company is a Family Service Advisor. He attended American Intercontinental University and earned an Associates Degree in Business. Currently he is enrolled at St. Petersburg College and is working on his Associates Degree in Mortuary Science. One of his specialties is talking. He finds a way to make families feel comfortable. He has worked in many different professions but has found a home in the funeral industry.
    Fun Facts: He was honored with The National Deans List. He also was Friends with Goofy.
    Final Thoughts: He looks forward to taking care of you and your loved ones for years to come.

  • Scott Clements

    Scott Clements, Funeral Service Advisor

    I am a Family Service Advisor and I have been working for Osceola Memory Gardens and Fisk Funeral Homes since May of 2018. I am originally from update New York in the Albany/Troy area and I moved down here to Florida in 1998.

    I find it rewarding when helping families during one of the most difficult times in their lives, helping them and guiding them through the loss of a loved one. I also feel a sense of accomplishment when helping families who want to pre plan for when that time comes.

    I currently have an Associate’s Degree in Public Safety and Bachelor’s Degree in Professional Business Management.

    I am have been married to my beautiful wife Amy since 2016, we have a cat named Abby and she rules the house. When not working, I enjoy spending time with family and vacationing.

  • Yira Davila

    Yira Davila, Office Administrator

    I graduated from University of Puerto Rico with a major in Environmental Design in 1990. Shortly after, Kissimmee became my home, allowing me to build a future for me and my son right here in Osceola County.
    Some of my first art venues were with Osceola Center for the Arts and Disney’s Festival of the Masters until 1997.
    In 1998 I passed my real estate license exam and joined Westgate Resorts and in 2002 began working with SV Accounting Tax Services obtaining a Junior Accountant certification.
    In 2007 I obtained my Pre-Need Sales license with this team, yet as an administrator I have in my reach all necessary tools to not only meet my position goals but to aspire to be a much better asset to the families we serve.

  • Roxann Torres

    Roxann Torres, Office Administrator

    Roxann was born in Puerto Rico and his been a resident of Osceola County since 1997. She is a wife, has 2 boys and 2 step-children. She has been with Osceola Memory Gardens since January 1999. Roxann is extremely knowledgeable of the funeral industry and uses her knowledge and compassion to help the families she serves.



  • Christine A. Magrino

    Christine A. Magrino, Office Administrator

    “Chrissie" began her career with Osceola Memory Gardens Funeral Home, St. Cloud Chapel, in January of 2005 after moving to Florida. Born and raised in Meadville, Pennsylvania she graduated from Hixson’s School of Floral Design and worked as a florist from 1978 until 1996. She graduated in 1996 with honors from Thiel College Greenville, PA with a Bachelor of Arts Degree in Psychology and a minor in Sociology. In the field of social work, she worked as a counselor in a domestic violence shelter and then in another agency counseling individuals and families who were homeless or near homeless. Chrissie was also a licensed Assisted Living Facility Administrator. Combining her background in customer service, counseling, and administration, Chrissie strives to provide grieving families with warm and compassionate service as well as an empathetic listening ear. Ms. Magrino loves living in St. Cloud, and enjoys spending time with her children, grandchildren and friends. She also enjoys reading, listening to music, playing guitar and singing.

  • Brandy Daniel

    Brandy Daniel, Office Administrator

    Brandy was born in Shelbyville, TN. and moved at a young age to the central Florida area where she still calls home. She graduated from St. Cloud High School. In 2004, she pursued and received her Associate of Science degree in criminal justice. After graduation Brandy worked as a counselor at an adolescent residential campus guiding and assisting youths to promote physical/emotional growth and healing. Her desire and compassion grew, and she was given the opportunity to work at Fisk, a local funeral home serving families as an administrative assistant utilizing her skills and big heart to help people. She now continues utilizing those skills and compassion at Osceola Memory Gardens. She possesses the compassion, commitment, and dedication to help families ease the pain during the most vulnerable and difficult time of their lives. Brandy is married with three children and two stepchildren. She enjoys running, outdoor activities, and spending time with family and friends.

  • Susan  Pina

    Susan Pina, Office Administrator

    Born and raised in New York City, NY. Studied Criminal Justice and Political Science at John Jay College of Criminal Justice. Worked as an Administrative Assistant in the Emergency Department at Jamaica Hospital Medical Center, prior to relocating to Osceola County, Florida in 2010, with my husband of 23 years and our son.I joined the Osceola Memory Gardens Family in 2014 as an Office Administrator and truly enjoy working amongst my peers.

  • Elena St Laurent

    Elena St Laurent, Grief Counselor

    I have lived in Central Florida since 1983. As a grief counselor, I am so privileged to be working with the compassionate group of people at Osceola Memory Gardens. Working here, enables me to help people during the worst time of their lives.

  • Andy  Walker

    Andy Walker, Funeral Home Associate

    Andy was born in Blackshear, GA. After high school Andy briefly worked for Seaboard Coastline Railroad. He started working for Southern Bell in Atlanta, GA in 1973. He moved to Orlando in 1976 and retired from AT&T in 2012. He started working as support staff at Osceola Memory Gardens in 2013. Andy is married to Dolores and has 2 grown children. He currently lives in St. Cloud.

  • William  Bouret

    William Bouret, Funeral Home Associate

  • Steve  Hodges

    Steve Hodges, Funeral Home Associate

    I have been with Osceola Memory Gardens since April 2021 but have been in the funeral business for over 25 years. I love what I do! My goal is to get my Funeral Director and Embalmer Licenses. I love my family and am very family oriented. My hobbies are fishing, jet skiing, traveling and going on cruises. I love the beach. I'm from Lakeland, FL. I always keep God first.

  • Melina Maslanka

    Melina Maslanka, Funeral Director

  • Torsha Durham

    Torsha Durham, Office Administrator

  • Jose Montes

    Jose Montes, Cemetery Maintenance & Support

  • John  Smith

    John Smith, Family Service Advisor

  • Wayne Mahn

    Wayne Mahn, Crematory Operator

  • Art  Wilson

    Art Wilson, Crematory Operator

  • Elena St. Laurent

    Elena St. Laurent, Funeral Home Associate

    I was married for 50 years when my husband passed away.
    I have 4 adult children and 11 grandchildren.
    I am a Grief Counselor and hold a Grief Support Group weekly.
    I am happy to be working with Osceola Memory Gardens for over
    two years now. It enables me to help people during the
    worst time of their live.

  • Reina Santos

    Reina Santos, Funeral Home Associate

    Reina was born in El Salvador. She has been married for 18 years and has 3 kids. She's a nice, caring and hardworking person. She used to lived in New York City then moved to Florida and has recently joined Osceola Memory Gardens.

  • Francine  Faust

    Francine Faust, Funeral Home Associate

    Francine is a mother of two grown Men and one Daughter. She has lived in the St. Cloud area for 31 years and was born and raised on Long Island N.Y.

  • Tristian Sebring

    Tristian Sebring, Funeral Service Associate

  • Lori Rowe

    Lori Rowe, Funeral Service Associate

    Hi my name is Lori Rowe. I am happily Married to Rodney Rowe since 1988. I Married a Preacher. In October 2011, I started working at Osceola Memory Gardens Funeral Home. I've been in the same kind of work providing compassion, care and am considerate of peoples feelings in there time of sorrow. I enjoy listening to people and all of their stories - some are sad, some are happy times and some are stories of their many Blessings along the way. I try to go the extra mile to help if I can. Caring for others...

  • Virgie Kirkendall

    Virgie Kirkendall, Funeral Home Associate

    I was raised in Ocala, FL. I moved to Kissimmee in 2000. I have been a cosmetologist in Central FL since 1994. I have a beautiful, smart & talented 13-year old daughter who keeps me on my toes. I am a breast cancer survivor and I am truly thankful every day. I started working for Osceola Memory Gardens and Fisk Funeral Home in July 2018. I am a support staff member to see our families through this difficult time in their lives. I also help run the office at Fisk every other weekend. I hope my presence can help put a smile on somebody’s face every day.

  • Milo Rivera

    Milo Rivera, Cemetery Maintenance & Support Supervisor

  • Nygel Vega

    Nygel Vega, Cemetery Maintenance & Support

  • Derrick Stinson

    Derrick Stinson, Cemetery Maintenance & Support

  • Steven  Velez

    Steven Velez, Cemetery Maintenance & Support

  • Michael  DeJesus

    Michael DeJesus, Cemetery Maintenance & Support