History & Staff

We have years of experience caring for families, from all walks of life. Each family comes to us because they know we are leaders in our profession, dedicated to excellence in service, and have the highest integrity.

Our History

Since 1958, Osceola Memory Gardens has provided respectful service and options for families to create a meaningful service at an affordable cost. We serve all religions and have full-time staff available 24 hours-a-day, every day of the year. Osceola Memory Gardens is housed in three beautiful facilities conveniently located in Kissimmee, Saint Cloud, and Poinciana Florida. Get directions and view maps and photos. The following are just a few of the ways we are unique:

Family owned and operated: In this region which is dominated by huge chains and multi-national conglomerates, we proudly remain independent. Osceola Memory Gardens and our staff believe that we are accountable to you, not far-away stockholders. We believe that the most valuable thing we own is our reputation. We are kind, gentle, and knowledgeable men and women who respect your right to choose without pressure or undue influence. Every staff associate is expected and empowered to do anything it takes to serve your family well. The owners and staff of Osceola Memory Gardens are your neighbors, and we are the ones who live and are active in your community.

Personalized services: Our staff is specially selected and trained to facilitate services that reflect your needs. Our goal is to listen, suggest, organize, and carry out ceremonies that will be comforting and full of meaning.

Price and value: We understand that we have only one opportunity to serve you and your family sensitively and correctly, and for over 50 years we have voluntarily adhered to high standards. We attract and retain the best professional, compassionate, and knowledgeable staff possible. Our people provide consistently outstanding care to those we serve.

All your needs at one location: Since Osceola Memory Gardens owns and operates its own funeral homes, cemetery, on-site crematory and flower shop, we can offer you “one-stop” service. This enables you to work with one firm, allowing all your funeral, cemetery, cremation and floral arrangements to be cared for in one convenient location.

Before and after the funeral: We provide complimentary assistance with pre-planning. You also have the option of locking in today's prices and funding your plan or simply placing your wishes on file and allowing the costs to be paid at the time of need. At the funeral arrangements we provide a customized package of helpful materials on the grief process. Please see “Grief Resources” on our website which offers a comprehensive library of articles and book excerpts about grief for bereaved families and bereavement caregivers.

Our guarantee to you: Our fair prices represent the greatest value in the area. Our staff is kind, considerate and knowledgeable. Our facilities are modern and immaculate. If you are dissatisfied with any of our professional services or facilities, we will reduce or eliminate that charge.

Osceola Memory Gardens would like to thank you for extending to us the privilege to serve you. Through our experience, we understand the importance of our role and are dedicated to providing you the best possible service in order to create a meaningful, appropriate, and affordable tribute.

For more information, please feel free to contact us at (407) 847-2494 or email us on the "Contact Us" page – thank you.

Our Valued Staff

  • Terry Roberts

    Terry Roberts, General Manager

    Terry moved to Kissimmee in 1960, a week after Hurricane Donna came through. He graduated from Osceola High School in 1965. Married Annette Gorski in 1966 who was the stepdaughter of Horace Phipps, founder of Osceola Memory Gardens in 1958. Terry graduated from the University of South Florida in 1970 with a Bachelors degree in education and a minor in accounting. He has been employed with Osceola Memory Gardens since 1972 where he started in cemetery maintenance and was a grave digger. Terry was appointed General Manager in 1984 and became a partner in 1996. Terry served as past President of the Rotary Club of Kissimmee as well as past President of Florida Cemetery Association.

  • Tom D. Hanneken

    Tom D. Hanneken, Operations Manager/Licensed Funeral Director and Manager (Kissimmee)

    Tom has been a licensed funeral director since 1987 and has been with Osceola Memory Gardens Cemetery and Funeral Homes since 1997. Tom enjoys helping families through a difficult time. He is married to his lovely wife, Julie and has four wonderful children. He is a member of Holy Redeemer Catholic Church, Kissimmee Elks Lodge, and Knights of Columbus. Tom enjoys golfing and spending time with his family.

  • C. Thompson (Tom) Dorsey

    C. Thompson (Tom) Dorsey, Licensed Funeral Director and Manager (St. Cloud)

    "Tom" was born in Brunswick, Maine. He moved to Florida with his family in 1969. Tom is a 1992 graduate of the Miami-Dade Community College with an Associate Degree in Funeral Service Eduction. Tom believes in the value of community service and is involved in the community in a number of ways. He has served as President of the St. Cloud Chamber of Commerce, The Rotary Club of St. Cloud and is an active member, as well as The President of the Board of Directors for the Osceola County Council on Aging, where he continues to serve on the board. Tom lives in St. Cloud with his wife Kim and their 3 dogs and 4 cats.

  • Donald R. Kraeer

    Donald R. Kraeer, Licensed Funeral Director

  • Vernon Dorsey

    Vernon Dorsey, Licensed Funeral Director

    Vern was born in Brunswick, Maine and moved to Florida as a young boy. After many years working in the Funeral Business, He attended Miami Dade Community College earning an Associate Degree in Funeral Service Education in 1991. He Worked for the Kraeer Funeral Homes until 1996 when he relocated his family to Ocala, FL. where he worked at the Page Theus Funeral Home. In 2002 he joined the staff of the Osceola Memory Gardens Funeral Home where he is currently Manager of the Poinciana Chapel. Vernon has participated in the Kissimmee Bay and Poinciana Rotary Clubs and The Poinciana area Chamber. Vern and his wife Carol reside in St. Cloud with his son Vernon and daughter in law Stephanie.

  • Elizabeth Franco

    Elizabeth Franco, Licensed Funeral Director

    Elizabeth “Lizzy” Franco was born in Germany and most of her life raised in Puerto Rico. She received her calling on her senior year (1998) of high school at Miguel Meléndez Muñoz, Bayamón, Puerto Rico after losing one of her childhood friends. She became a graduate of Antilles School of Technical Careers in San Juan, Puerto Rico, as an Embalmer Technician and Funeral Director in January 2000. During her time in college she worked at the VA Medical Center in San Juan, PR as a secretary assistant and pathologist assistant. Lizzy started her career in the funeral industry in August 1999. She completed her Internship at Buxeda Funeral Home in Hato Rey, Puerto Rico and worked for Viner Funeral Home in Bayamón, Puerto Rico from December 1999 to November of 2002. Lizzy moved to Oak Grove, Kentucky in 2002 to further her career. Lizzy returned to college and graduated in 2006 from John A. Gupton College of Nashville, TN and received her Associates Degree in the Arts of Funeral Science. In July 2007 Lizzy moved to Lakeland with her three children, Elianne Naiomy, Javier Iván and Gladymar and worked for Lakeland Funeral Home as the only bilingual funeral director and embalmer in Lakeland. After working for Lakeland Funeral Home in October of 2010 she was transferred to Cape Coral to join the Harvey Engelhart Funeral Home of Fort Myers, Florida and Fuller-Metz Funeral Home in Cape Coral, Florida. After her short transfer she was offer to manage a Spanish Funeral Home in Kissimmee, Florida. In March of 2011, Lizzy relocated to Kissimmee and began working for Funeraria Porta Coeli and Osceola Memory Gardens, a family owned firm. Lizzy is a member of the Hispanic Chamber of Commerce of Metro Orlando and the Secretary of the Osceola Leads Group. She enjoys helping our Spanish community with her knowledge of the Spanish culture and customs.

  • Scottie Garcia

    Scottie Garcia, Licensed Funeral Director

    Originally from Queens, NY, Scottie has been in the wonderful state of Florida since 2007. A graduate of American Academy McAllisrer Institute, which is located in Manhattan, NY, in 1992, making that over two decades of funeral service experience. Scottie is married with 2 children. In his spare time, he enjoys football, martial arts, outdoor activities and what he describes as "watching the wind blow".

  • Kevin  Strong

    Kevin Strong, Licensed Funeral Director

  • Vanessa Roman

    Vanessa Roman, Community Relations Director

    Vanessa was born in New York City and earned her BA from Fordham University in Media Studies. While still a student, Vanessa participated in the National Latino Leadership Opportunity Program where she was able to learn about issues affecting her community and network with researchers, policymakers, congressional leaders and representatives of national organizations and philanthropic foundations. This experience put Vanessa on the path of seeking new ways to help communities and people. She has since integrated her media background and her passion for serving people in every position she has held. Vanessa has worked on a number of notable projects in different media including; documentary filmmaking for Third World Newsreel and PBS, Organizing NYC’s Muevete Youth Conference and Marketing a start-up magazine.
    She left New York City in 2003 and moved to Central Florida to work for Cox Media Group’s WPYO/WCFB as Marketing Director. After 7 years in broadcast marketing she went on to work for the City of Kissimmee, where she was the Supervisor of Public Events and Venues overseeing the city’s largest events including the Presidential Visit to Kissimmee in 2012.
    Vanessa Roman is currently the Public Relations Director for Osceola Memory Gardens, Porta Coeli and Fisk Funeral Home where handles community relations, sponsorships, donation programs and event organizing. Her current position allows her to be active in her community, while still finding ways to help. She lives in Saint Cloud with family.

  • James Hynds

    James Hynds, Licensed Family Service Advisor

    Family Service Advisor Jim Hynds has a true passion for protecting families by helping them to plan their funeral and cemetery arrangements well ahead of time. His expertise has been honed over more than 20 years in the funeral service industry, and his skill at serving families has been acknowledged with many awards.

    After his father’s very sudden death, Jim realized just how much more difficult that experience would have been if his parents hadn’t had the love and foresight to prearrange their funerals. Shortly thereafter, he went to work for a local funeral home and cemetery, where he began making it his mission in life to help protect families from the emotional and financial devastation which so often occur after a death. It is his constant joy and inspiration to help recognize and fulfill each family’s unique individual needs.

    Born and raised in Akron, Ohio, Jim holds a Bachelor of Science degree from Rochester Institute of Technology in Rochester, New York. He relocated to Kissimmee from South Florida in 2008 after serving as Sales Manager for a group of ten funeral homes. Jim now brings his expertise to Osceola Memory Gardens and the families they serve. Jim is happily married and has two daughters.

  • Bonnie Sproat

    Bonnie Sproat, Licensed Family Service Advisor

    Bonnie was born in Rockford, IL. She was raised on a farm in Central Wisconsin where she helped raise cattle, goats, pigs, sheep, horses, lambs and ducks. From that she learned compassion, love and affection towards both animals and people. She began her career in the hotel and travel industry helping to ensure people their vacation of a lifetime. Later she moved to Central Florida where she met the love of her life and they were married for over 20 years. Osceola Memory Gardens welcomed Bonnie over 12 years ago to educate and assist families in the process of pre-arranging their final wishes; because of her level of understanding, compassion and commitment. Her love of family resonates in everything she does and every person she works with. She loves the Green Bay Packers (Cheese heads), NASCAR (Earnhardt) and outdoor activities including: playing and walking with her dogs, boating, gardening, reading and whatever she can get in to.

  • Robert Burney

    Robert Burney, Licensed Family Service Advisor

    Robert was born in southwest Georgia and grew up in the Haines City – Winter Haven area of Central Florida. Graduated from Polk Community College and was immediately drafted into the U.S. Army serving two years in Germany. Upon discharge he attended the University of Central Florida for 2 years majoring in Business Administration and Accounting.

    Worked in the Citrus industry until he met and married his lovely wife of 35 years who is also from southwest Georgia. They settled in Kissimmee and have one son who now resides in the St.Pete – Largo area. Robert has many years of experience in estate planning and the financial services industry which brought him to the Advance Planning Department of Osceola Memory Gardens in 1998. He enjoys helping individuals, couples and families accomplish their “planning ahead” of both funeral services and cemetery options. Over the years he has helped hundreds of families save thousands and thousands of dollars by prepaying and locking-in current prices.

    Robert is a member of and has attended Lock Haven Baptist Church for over 20 years where he served as a Deacon as well as treasurer.

  • Melinda Howard

    Melinda Howard, Licensed Family Service Advisor

  • Sandra  Rijo

    Sandra Rijo, Licensed Family Service Advisor

    Sandra was born and raised in Dominican Republic. She graduated from Eugenio Maria de Hostos University in Santo Domingo, Dominican Republic with a degree in Business Administration. She is bilingual. While living in the Dominican Republic, she worked at City Bank for more than six years.
    During the years 2000-2005 she developed her own business importing tires from United States. She moved to Orlando, Florida with her family and started working at Starwood Vacation Ownership for almost four years. She obtained her License as Family Service Advisor and she has been working at Funeraria Porta Coeli and Osceola Memory Gardens since 2013 where she applies her customer service experience of over twenty five years by offering careful orientations with warm support and advice.

  • Anamaria Garcia

    Anamaria Garcia, Licensed Family Service Advisor

    Anamaria was born and raised in the Dominican Republic. She worked at Banco de Reservas in Santo Domingo while pursuing a Marketing career at Eugenio Maria de Hostos University after which she moved to New Jersey in 1987. She started working at Pan American Airlines in the payroll department. After Pan American’s bankruptcy, she moved to Florida to explore new opportunities. Anamaria worked at Westgate Resort, Vistana Resort, Sunpass Operations and maintains a Florida Real Estate License. She joined Funeraria Porta Coeli and Osceola Memory Gardens in 2015 as a bi-lingual, licensed Family Service Advisor which gives her the opportunity to take care of families in times of need as well as allowing her to help families make decisions in the best way.

  • Jody Suhl

    Jody Suhl, Office Administrator

    Jody moved to Kissimmee in 1986. With her many years of experience she came to Osceola Memory Gardens in 2007 . She is currently our Office Manager at our Kissimmee location. She is Married to Jed Suhl one of Osceola Counties Pioneer families and has one daughter. She is a member of the Osceola County Cattlewoman's Association and her family has been long time members of the Silver Spurs Riding Club. She enjoys being outside, spending time with her family and friends and helping out at her family's rodeo arena The Kissimmee Sports Arena (Suhl's Rodeo).

  • Yira Davila

    Yira Davila, Office Administrator

    My family and I relocated from Puerto Rico to Kissimmee, Florida, and this has been my home since 1990. I studied Environmental Design at University of Puerto Rico, was a real estate agent for Westgate Resorts and Watson Realty and was the Junior Accountant for SV Accounting Tax Services in Kissimmee, FL. My experience of over 20 years allowed me to join this team in 2007, which I enjoy as I assist the people in our community.

  • Roxann Torres

    Roxann Torres, Office Administrator

    Roxann was born in Puerto Rico and his been a resident of Osceola County since 1997. She is a wife, has 2 boys and 2 step-children. She has been with Osceola Memory Gardens since January 1999. Roxann is extremely knowledgeable of the funeral industry and uses her knowledge and compassion to help the families she serves.



  • Christine A. Magrino

    Christine A. Magrino, Office Administrator

    "Chrissie" began her career with Osceola Memory Gardens Funeral Home, St. Cloud Chapel, in January of 2005 after moving to Florida. Born and raised in Meadville, Pennsylvania she graduated from Hixson’s School of Floral Design and worked as a florist from 1978 until 1996. She graduated in 1996 with honors from Thiel College Greenville, PA with a Bachelor of Arts Degree in Psychology and a minor in Sociology. In the field of social work, she worked with children and adolescents who were sexually battered and then counseled individuals and families who were homeless or near homeless. Chrissie was also a licensed Assisted Living Facility Administrator in Florida. Combining her background in customer service, counseling, and administration, Chrissie
    strives to provide grieving families with warm and compassionate service as well as an empathetic listening ear. Ms. Magrino resides in St. Cloud with her partner, Phillip, and has two adult children and three grandchildren.

  • Brandy Eder

    Brandy Eder, Office Administrator

    Brandy was born in Shelbyville, TN. and moved at a young age to the central Florida area where she still calls home. She graduated from St. Cloud High School. In 2004, she pursued and received her Associate of Science degree in criminal justice. After graduation Brandy worked as a counselor at an adolescent residential campus guiding and assisting youths to promote physical/emotional growth and healing. Her desire and compassion grew and she was given the opportunity to work at Fisk, a local funeral home serving families as an administrative assistant utilizing her skills and big heart to help people. She now continues utilizing those skills and compassion at Osceola Memory Gardens. She possesses the compassion, commitment and dedication to help families ease the pain during the most vulnerable and difficult time of their lives. Brandy is married to a very loving husband, has five wonderful children and enjoys outdoor activities, dancing and spending time with family and friends.

  • Susan  Pina

    Susan Pina, Office Administrator

    Born and raised in New York City, NY. Studied Criminal Justice and Political Science at John Jay College of Criminal Justice. Worked as an Administrative Assistant in the Emergency Department at Jamaica Hospital Medical Center, prior to relocating to Osceola County, Florida in 2010, with my husband of 23 years and our son.I joined the Osceola Memory Gardens Family in 2014 as an Office Administrator and truly enjoy working amongst my peers.

  • Jim Streeshock

    Jim Streeshock, Funeral Home Associate

    Jim has been with Osceola Memory Gardens since 2000. Jim is a United States Marine proudly serving from 1961 to 1966. He is employed full time at Lockheed Martin as a Program Representative in Procurement. Jim was born in McAdoo, Pennsylvania and moved to Central Florida in 1984 and began his career at Lockheed Martin. Jim enjoys maintaining his extensive record collection, playing Polkas on his accordion, and taking his dog, Petey, for walks by the lake. He is a member of the American Legion, The Fraternal Order of Eagles and The Loyal Order of the Moose.

  • Mac McElwee

    Mac McElwee, Funeral Home Associate

  • Denise Cordero

    Denise Cordero, Funeral Service Associate

  • Andy  Walker

    Andy Walker, Funeral Home Associate

  • Reina Santos

    Reina Santos, Funeral Home Associate

    Reina was born in El Salvador. She has been married for 18 years and has 3 kids. She's a nice, caring and hardworking person. She used to lived in New York City then moved to Florida and has recently joined Osceola Memory Gardens.

  • Francine  Faust

    Francine Faust, Funeral Home Associate

    Francine is a mother of two grown Men and one Daughter. She has lived in the St. Cloud area for 31 years and was born and raised on Long Island N.Y.

  • Tristian Sebring

    Tristian Sebring, Funeral Service Associate

  • Lori Rowe

    Lori Rowe, Funeral Service Associate

    Hi my name is Lori Rowe. I am happily Married to Rodney Rowe since 1988. I Married a Preacher. In October 2011, I started working at Osceola Memory Gardens Funeral Home. I've been in the same kind of work providing compassion, care and am considerate of peoples feelings in there time of sorrow. I enjoy listening to people and all of their stories - some are sad, some are happy times and some are stories of their many Blessings along the way. I try to go the extra mile to help if I can. Caring for others...

  • Meredith  McCrimon

    Meredith McCrimon, Funeral Home Associate

    By day, I am an assistant P.E. coach. By night, a funeral home associate. My husband and I have two boys that are heavily into sports. We all enjoy relaxing at the beach when we can.

  • Ruben  Rodriguez

    Ruben Rodriguez, Funeral Home Associate

    I was born and raised in New York City. I moved to Florida in 1995. I work for the School District of Osceola county and have been working for Osceola Memory Gardens for two and a half years.

  • Stanley  Rosiak

    Stanley Rosiak, Funeral Home Associate

    “Stan the Man”

    Stan began working for Osceola Memory Gardens in 2012 as a Funeral Associate. He was born in Chicago, Illinois, and graduated from Chicago Vocational H.S. In 1961. Stan served 4 years in the Navy during the Vietnam Era. He moved to Florida in 1992 and worked at Freeman Decorating Company for 18 years as a Foreman. It was during his employment there where he got the nickname, “Stan the Man.” Stan was widowed in 2013 losing his beloved wife, Barbara. He has two adult children and two grandchildren. Stan’s hobbies include cooking and landscaping.

  • Alan Benoit

    Alan Benoit, Funeral Home Associate

  • Sarah E. Lewis

    Sarah E. Lewis, Funeral Home Associate

    Sarah was born in Lambertville, NJ and moved to St. Cloud in 1987. She is married to Brian and has four grown children and five grand daughters. Sarah also works for Publix and is a member of the Former NJ State Troopers and American Legion Post #80.

  • Billy  Garrett

    Billy Garrett, Cemetery Maintenance Supervisor

  • Nygel Vega

    Nygel Vega, Cemetery Maintenance

  • Richard  Schmidt

    Richard Schmidt, Cemetery Maintenance